Refund policy
We hope you love your purchase, but in case you do not, please read below for the return policy & procedures
If your order is received with a wrong or a defective item, please contact our Order Department within 3 days of receiving your order. Order Department can be reached via phone at (256) 325-2704 Ext101 or via email at orders@daisylanegifts.com
Return Policy Summary:
- Most items (see exclusions below) are eligible for returns. Return shipments must be received within 14 days of when your package was delivered. (please allow 5-7 days within the 14 day window for us to receive your return shipment)
- Non-returnable items: open items, used merchandise, seasonal décor, sale items, and customized/personalized items.
- Return shipping costs are the customer’s responsibility.
- When exchanging an item, return shipping is the customer’s responsibility. Daisy Lane Gifts will happily ship the replacement item at no cost to the customer.
- When exchanging, the returned items will be credited to the Customer's original payment card. A Sales Associate will contact you to discuss exchange options & assist to complete the exchange order.
- Original shipping is non-refundable unless a mistake is made by Daisy Lane Gifts during order fulfillment.
- Clothing must have original tags attached and in un-worn, un-washed condition.
- To save return shipping, you may drop off your online return at the Daisy Lane Gifts store. Our Web Store department will process the return within 24 hours. Sales associates are not able to process online order returns.
Mail Returns to:
Daisy Lane Gifts LLC
Attn: Web Store Returns
11156 County Line Rd Ste A
Madison, AL 35756-5403
